Customer Management — Initiate Click-to-Call

Triggers a call between a team member and a customer. Superfone notifies the team member's app, which then dials the customer; the call shows your organization's Superfone number as the caller ID.

Authentication Required

Runs against your organization using the Superfone connection (your API key).

Endpoint

GET https://prod-api.superfone.co.in/superfone/api/customer/click-2-call

Input fields

Field	Type	Required	Description
agent_phone	string	Yes	Phone number of the team member who will make the call (E.164). Maps to the API's user_number.
customer_phone	string	Yes	Phone number of the customer to call (E.164). Maps to the API's customer_number.

How to use in Pabbly

1. Add the Initiate Click-to-Call action.
2. Map agent_phone (the team member) and customer_phone (the customer), both in E.164.
3. Save and test — a call notification is sent to the team member's device.

Example workflow

New high-priority lead row in a sheet → Initiate Click-to-Call (agent_phone = on-duty rep, customer_phone = the new lead).

Response

Status Code: 200 OK

{
  "data": {
    "notificationID": 12345,
    "sentSuccess": true
  },
  "message": "success"
}

Success means "notification sent"

A 200 indicates the call notification reached the team member's device — not that the call connected. Actual connection depends on the team member answering, their connectivity, and the customer picking up.

Requirements

warning

• The team member must have the Superfone app installed, be logged in, and have Dashboard Calling enabled.
• Each agent can have only one active call at a time.
• Both numbers must be in E.164 format.

Common errors

Status Code	When it occurs	How to fix
400	Missing parameters or invalid phone format	Provide both numbers in E.164 format.
401	Missing or invalid API key	Reconnect your Superfone account in Pabbly.
404	Team member not found	Ensure agent_phone matches a Superfone user in your org.
500	Unexpected server error	Retry; if it persists, contact support.