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Customer Management — Get Call Recording URL

Fetches a permanent, downloadable URL for a completed call's recording, using the call's unique ID (cdr_uuid).

This is a Zapier Search step.

Backend pending

The backend endpoint for this step is not yet available. The Zapier search step exists but cannot be tested end-to-end yet. This page documents the intended behavior for forward reference; the endpoint URL, exact response shape, and error codes will be finalized when the backend lands.

Authentication Required

Runs against your organization using the Superfone connection (your API key).

Prerequisites​

You need the call's cdr_uuid. This identifier comes from a Superfone call webhook trigger — planned for Phase 2 and not yet available.

Endpoint​

(endpoint URL pending — to be confirmed when the backend lands)

Input fields​

FieldTypeRequiredDescription
cdr_uuidstringYesThe unique identifier of the completed call. Will be provided by Superfone call webhook events (Phase 2).

How to use in Zapier​

  1. Add the Get Call Recording URL search step.
  2. Map the cdr_uuid from a Superfone call webhook trigger step (Phase 2).
  3. Send a test — the response contains a direct download URL for the recording.
  4. Use the URL in downstream steps (upload to cloud storage, attach in a CRM, etc.).
Screenshot pending

Zapier "Get Call Recording URL" search screenshot to be added here.

Example workflow​

Call Completed trigger (Phase 2) → Get Call Recording URL → Upload to Google Drive / Dropbox / your CRM.