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Customer Management — Initiate Click-to-Call

Triggers a call between a team member and a customer. Superfone notifies the team member's app, which then dials the customer; the call shows your organization's Superfone number as the caller ID. The same action can also end an active call.

This is a Zapier Action step.

Authentication Required

Runs against your organization using the Superfone connection (your API key).

Endpoint​

GET https://prod-api.superfone.co.in/superfone/api/customer/click-2-call

Input fields​

FieldTypeRequiredDescription
agent_phonestringYesPhone number of the team member who will make the call (E.164). Maps to the API's user_number.
customer_phonestringYesPhone number of the customer to call (E.164). Maps to the API's customer_number.
call_actiondropdown (START / END)NoSTART (default) initiates the call; END terminates an active call between the same agent and customer.

How to use in Zapier​

  1. Add the Initiate Click-to-Call action.
  2. Map agent_phone (the team member) and customer_phone (the customer), both in E.164.
  3. Leave Call Action as START to initiate the call, or set it to END to terminate an active call between the same two numbers.
  4. Save and test — a call notification is sent to the team member's device.

Initiate Click-to-Call action configured in Zapier

Example workflow​

New high-priority lead row in a sheet → Initiate Click-to-Call (agent_phone = on-duty rep, customer_phone = the new lead, call_action = START).

Requirements​

warning
  • The team member must have the Superfone app installed, be logged in, and have Dashboard Calling enabled.
  • Each agent can have only one active call at a time.
  • Both numbers must be in E.164 format.